Despite some initial challenges, First Choice did a fantastic job. I would recommend CCS for small business looking for scale. If you plan on working with them, make sure you would treat them like employees of your own company. You get out what you put in, and we certainly could have added more effort on the initial setup for best results.

When we started on the path to identify a customer service provider we were looking for the right partner who could help drive performance for our company. First Choice ended up being our final selection. We chose First Choice because of their track record of success and broad experience in my industry. We have seen great results and have never regretted our decision. Our KPI’s and results are great!

First Choice has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them